Legal
Privacy Policy
Last updated June 20, 2026
Billabl is an AI-powered legal timekeeping platform built for modern law firms. We understand that legal professionals routinely handle confidential, privileged, and highly sensitive information. Protecting that information is fundamental to our business.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to individuals and organizations that use Billabl's websites, applications, and related services (collectively, the "Service").
1. Information We Collect
We collect information in several categories to provide, secure, and improve the Service.
Account and Organization Information
Information you provide when creating or administering an account, including:
- Name
- Work email address
- Firm or organization name
- Job title or role
- Billing and subscription information
- Account preferences
Activity and Workflow Information
Information processed through Billabl to deliver the Service, which may include:
- Time entries
- Matter and client references
- Billing narratives
- Calendar events
- Email metadata
- Meeting metadata
- Document metadata
- Workflow events
- Connected integration data that your organization authorizes
Depending on the integration and permissions granted, Billabl may process metadata, content, or both, solely as necessary to provide requested functionality.
Technical Information
Information automatically generated through use of the Service, including:
- Device information
- Browser type
- Operating system
- IP address
- Log files
- Diagnostic information
- Product usage events
- Performance metrics
- Security events
2. How We Use Information
We use collected information to:
- Provide, maintain, and improve Billabl
- Capture and organize legal work into review-ready time entries
- Generate draft billing narratives
- Authenticate users
- Manage accounts and subscriptions
- Provide customer support
- Detect fraud, abuse, and security incidents
- Monitor system performance and reliability
- Communicate important product and service updates
- Comply with applicable legal obligations
We do not sell personal information.
We do not use confidential customer content, privileged communications, or client matter information to train publicly available or third-party artificial intelligence models.
3. Artificial Intelligence
Billabl uses artificial intelligence to assist legal professionals by helping identify work activity, organize captured events, classify legal work, generate draft billing narratives, detect potentially missed billable activity, and improve productivity.
AI-generated outputs are intended solely as recommendations and remain subject to review, editing, and approval by attorneys or authorized firm personnel before they are finalized, exported, or billed.
Billabl is designed to assist professional workflows—not replace professional judgment.
4. Attorney Confidentiality and Professional Responsibility
Billabl is designed specifically for legal professionals and recognizes that information processed through the Service may include confidential client information, attorney-client privileged communications, attorney work product, and other protected legal materials.
Law firms remain responsible for determining what information they choose to process through Billabl and for complying with all applicable ethical obligations, professional responsibility rules, court requirements, client agreements, and legal obligations.
Attorneys and authorized firm personnel remain responsible for reviewing and approving all billing records before they are finalized or shared.
5. Legal Basis for Processing
Where required by applicable law, we process personal information based on one or more of the following legal grounds:
- Performance of a contract
- Legitimate business interests
- Compliance with legal obligations
- Consent, where required
6. Sharing Information
We share information only when necessary to provide or support the Service.
This may include trusted service providers such as:
- Cloud infrastructure providers
- Authentication providers
- Customer support platforms
- Security providers
- Payment processors
- Analytics providers
- Customer-authorized integrations, including practice management, accounting, document management, productivity, communication, and workflow platforms
Service providers may process information only on our behalf and pursuant to appropriate contractual and confidentiality obligations.
We may also disclose information when required by law, legal process, governmental request, or when necessary to protect the rights, safety, property, or security of Billabl, our customers, or others.
7. Data Retention
We retain information for as long as necessary to provide the Service, maintain customer accounts, comply with legal obligations, resolve disputes, enforce agreements, and satisfy customer retention preferences.
Retention periods may vary depending on:
- Firm configuration
- Account status
- Export history
- Legal requirements
- Regulatory obligations
Upon account termination, customer information may be retained for limited periods where required by law or reasonably necessary to satisfy legitimate business purposes.
8. Security
Billabl implements administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, misuse, and loss.
Security measures include, where appropriate:
- Encryption in transit
- Encryption at rest
- Role-based access controls
- Authentication safeguards
- Audit logging
- Infrastructure monitoring
- Administrative access restrictions
- Secure software development practices
While we continuously review and improve our security practices, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security.
9. Your Rights and Choices
Depending on your location, applicable law may provide rights to:
- Access personal information
- Correct inaccurate information
- Delete certain information
- Restrict or object to certain processing
- Request portability of personal information
- Withdraw consent where processing is based on consent
Firm administrators may manage user accounts, permissions, connected integrations, and certain data retention settings on behalf of their organization.
To exercise applicable privacy rights, contact us using the information below. We may verify your identity and, where appropriate, coordinate with your organization's administrator before responding.
10. International Users
Billabl operates primarily from the United States.
If you access the Service from outside the United States, your information may be processed and stored in the United States or other jurisdictions where Billabl or its service providers operate.
Where required, we implement appropriate safeguards for international transfers of personal information.
11. Children's Privacy
Billabl is designed for businesses, law firms, and legal professionals.
The Service is not intended for individuals under the age of 16, and we do not knowingly collect personal information from children.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or the Service.
If we make material changes, we will provide notice through the Service, by email where appropriate, or by updating the effective date above.
Continued use of the Service following the effective date constitutes acceptance of the updated Privacy Policy.
13. Contact Us
Questions regarding this Privacy Policy, our privacy practices, or data protection may be directed to:
Privacy Team
Billabl
privacy@trybillabl.com